Virseker insurance company bad experience

Very poor to no service. Freezer/combination packed up. Fridge +- 7 to 8 years old. Sunday 5 August 2023 reported now 10 August still no joy. Just promises and excuses. Lost good meat and dished out to people. Today been told it may take another 4 to 5 days to resolve. Our washing machine broke and we bought a new one out of our own pension money. Since Saturday when we expected a problem until today already 5 days and according to Virseker is a process and may take another 4 to 5 days. They need to do a cost evaluation according to claims department. First time claim and this is the service offered. Also been told sorry tomorrow is a public holiday woman’s day. Claim can commence 10 August.