1 reviews | Active since May 2016

31 Aug 2023, 06:41

Virseker Insurance Absolutely Disgusting!

I am disgusted with Virseker insurance, especially Mr Kanneman, the salesman. I received a call from Virseker w.r.t vehicle and household insurance. I received a quote and Mr Kanneman even told me that I have time to consider until 1September since I have current insurance at Santam. This was in July. After just a few days I emailed Mr Kanneman several times to advise that I will not leave Santam therefore will not take the Virseker insurance. I received a call from another agent and I told him the same. He simply hung up on me! Damn rude! I emailed Mr Kanneman again with the same story. No reply from him. Much to my surprise, the debit order went off my bank account on 31 July. I reversed it and stopped the debit order. Emailed Mr Kanneman again, again no response. Then several sms's followed to which I rep****. Today, ANOTHER debit order goes off! I'm so furious with Virseker. I cancelled this debit order too. The cheek these people have! I don't recommend such *********** people nor Virseker to anyone! They pay no attention to the potential clients. Absolutely rude not to even respond to emails about business and hanging up in one's ear! Disgusting service and disgusting company!

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Replies (3)
Virseker
Virseker's reply31 Aug 2023, 07:41
Official
Good day Mrs A Gil

We are sorry for the service that you have received and will get the relevant department to contact you.

Regards
The Auto & General Team
's update31 Aug 2023, 08:13
Reviewer Update
So this is part of Auto and General? I was with Auto and general for years and never experienced any problems. Virseker as an underwriter is useless!
Virseker
Virseker's reply31 Aug 2023, 08:15
Official
Good day Mrs Gil, we are sorry for the service you have received and your complaint has been escalated to the relevant department to contact you.

Regards
The Virseker Team