Virseker does not care about their customers

Policy number: ***

I have had an incident with a guinea fowl on 4 December 2024. My Fortuner sustained damages to the grille, badge, bumper, aircon condensor and radiator. I have collected quotations from Toyota, an aircon specialist and a local panelbeater to fix the car quickly and locally, as I needed the car over Christmas. Everything totalled out to about R35 000. I sent the quotation to Virseker to request a payout, and they rep**** that if I am going to do it privately, they are only going to pay out R7500, and I have to pay the excess R8500. I asked them how am I going to pay for all the parts and labour with only R16 000. The lady told me that they are under no obligation to put original parts into my car, and that I signed to allow them to put in non genuine parts.

I cannot put in non genuine parts, especially not in the case of the radiator. If the cooling is not as efficient as the original, I may lose the engine. I should know, because I am a technician, and have encountered this very non genuine radiator problem on other vehicles, and it cost them their engines. I have tried to explain it to Virseker, but they stedfastly refuse to listen to me... They are going to leave me with a car that is not restored to its original condition, and could overheat in the middle of nowhere...

This is not the first time that I struggled with virseker. I had a rough time getting a 3rd party claim paid out to a person my mom backed into with my vehicle at the beginning of the year, and they also did not pay out the full amount.

I am completely fed up with their service. It is now a month later, and my car is still not fixed due to these issues with Virseker. I have always paid my monthly insurance fees. They are not holding up their end. I have talked to a lot of people since, and those who have had dealings with Virseker all had negative experiences with them. I grudgingly agreed to send the car to panelbeaters in Potchefstroom, 133kms from where I stay, only because it seems they are leaving me with no other choice.

Virseker has done nothing from their side to try and solve this matter, and provide a solution that is acceptable.