Virseker - ***** SERVICE

I have been with Virseker since 2018 and.was impressed by the good very good price I was offered on my car and householdinsurance. After my first year with them my installment was raised by R350 a month. I sucked.it.up but thought it was a bit excessive. This year my monthly premium was raised by R450 a month!! When I asked why they said it was due to the rising cost of everything. According to me the value.of my car and household contents decrease every year. I therefore got quotes from other insurance companies and send them.a.letter to cancel my policy with them on the 12th of.August. I did not receive any confirmation so again sent it on the 15th of August. I received a call from a gentle.en who said that he would.like to speak to me about the letters but I was in a meeting and asked.him to please phone me back in the afternoon which he never did. I decided to.phone the.company.on the 26th of August to confirm that they ha e received my cancellation letters and was told that there was no such notice on the system so my debitorder will still go off this month and.I must cancel. It myself at tbe bank. When I contacted the bank to inform them.of the cancellation I was told that there is a R50!!!! fee on my side to reverse the debitorder. This company really need to take better care of their buisiness. A yearly increase of 33% as well as the inability to handle basic admin is not the road to success!!