Virseker dissapointment - Can't claim even if advised to do so.

So here is my story:

I have never claimed any household item on my insurance that has been active for a number of years. (Happy to take the premium EVERY month)

My gaming PC overnight started giving me endless hassles. I decided to take the PC in for repairs to see what it was going to cost. The computer company advised me that it is an uneconomical repair as there are different components on the motherboard that are showing electrical malfunctions. They advised me that I can reach out to my insurance company as this would be suitable for a claim.

I took the PC for a 2nd opinion at another computer company and they advised me the same.

I took it up with Virseker and they were very keen to help, up until I sent them the replacement quotes that the computer companies gave me. They told me they will need to send it over to their own assessors. I had no problem with that in the beginning. AssesTech (Check their HelloPeter reviews - terrible) The assessment company arrived at my house: Wrote down the serial number of the computer box and folded it in a blanket and loaded it onto the back of an open bakkie (pickup).

DAYS go by without a word. Did a follow-up and they said nothing is wrong with the machine. Told them are they sure they are testing the right machine. Few days later get contacted by Virseker to ask me when did the machine take water damage and they they will not pay out if it was indeed water damage. (Dilutional)

Long story short they s****ped their assessors' assessment as it does not correlate with the other 2 assessments made by reputable companies. Only to tell me that these "electrical malfunctions" is wear and tear and they will not pay out because you can still turn it on. (It is useless because it doesn't work, but can turn on)

Why oh why would I submit a claim if not advised to do so by BOTH computer companies?

Very disappointed by the service of Virseker.