Virseker denies No Claim Bonus

I took my short term insurance to VIRSEKER 4 years ago . That was after a aggressive advertising from their part.<br> The 2 factors influencing me was the promise of a no claim bonus and my home language as medium. a Few months ago when inquiring about my no claim bonus I was informed that it was an option that I was suppose to take which I did not opted. When complaining that this was never mentioned to me I was informed that they will listen at the recording. After no feedback for a few weeks I send a e-mail with my complaint. a Few days later a women called me and informed that there is nothing they can do even if the option was not communicated to me .She also told me that I do not even qualify because I had 2 windscreen claims .