Virseker claims

I have two separate claims with Virseker. Claims *** and *** Claims *** – This claim was registered 14 January 2025 and all the necessary documentation sent to Virseker 20 January 2025. To date no one has been able to help or get back to me. The lady who works with it is on leave. Claim *** is for a towing service Saturday 25 January 2025 - Because it was an emergency and the towing service used by the dealer was available and after confirmation with Virsure that there are two options. I pay and send evidence Monday 27 January 2025 to Virseker for the recovery OR I do the towing service by Virseker. I decided to pay and claim back on Monday. It would appear that I do not have a claim. After more than one hour of calls and waiting I had to give up. When you call, someone will contact you before 5 o'clock tomorrow. Every time you hear before 5 o'clock tomorrow. I have emails to ***, ***, ***, *** (not working) and *** which for me was given which also does not work. Hopefully you can help