Virseker and A&G parent company pray on customers

So my fridge/freezer packs up 2 weeks ago. Light switches on but does not get cold. I call Virseker, they have the unit picked up for assessment. Tell me excess will be R2500. I get called back to say, the assessment of the unit confirms a manufacturing fault with the motor and is not covered under the insurance policy. I say cool, bring my fridge back. I then get someone to come out to my house and repair the motor. The repairer says its not the motor at all. The fridge just needed a new element. Guy replaces element and fridge works perfectly. Took him less than 15 minutes to repair. Thanks Virseker, you have lost another customer. Taking advantage of people during such a poor economic climate is another level of LOW!!