Virseker a headache

I emailed Virseker to cancel my insurance policy with them on 17 March 2023. By 5 April 2023 I had to email them again to request confirmation of cancellation. By then another payment was deducted from my bank account. On 19 April I wanted to cancel the debit order, but upon advice I 'clocked in' on their website and discovered my policy was never cancelled, and another deduction would have taken place. This was after I received read receipts for every email; meaning someone there saw what I tried to do. But nobody calls me back, or correct me or guide me in the right direction via email or SMS. On 19 April 2023 I tried their call-back function during my 'clock-in'. When nobody calls me back, I phone them. The sales agent tries to prevent me cancelling four times before, after 33 days I'm finally rid of the policy. And I was promised that no further deductions will be made after the one I had already lost. But this is yet to be seen, because I was already taken by someone there, just watching...