MS
Marguerite S
1 reviews | Active since Sept 2020
13 Dec 2022, 11:35
Vir Seker Insurance company useless
Ridiculous insurance company. They say they only operate by phone. You wait in a queue to get service. They take details and say you will get a call the next day. A week later you get a call and they then say they are going to email you documents to complete. Why on earth do they not use email from the start!? Now they say it will take up to 30 days for me to get my 3rd party claim resolved. I have a gate broken and security issues because of it and I must wait due to their incompetence and antiquated system. I am so annoyed.
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Virseker's replyOfficial
13 Dec 2022, 11:42Good day Ms Sacco. We are disappointed to hear about your service experience. Please send us a private message with our client's contact number and either our client's policy or I.D. number so that we can get the correct team to be in contact with you, as you mention that this is a third-party claim.
Kind regards,
The Auto & General team
Virseker's reply13 Dec 2022, 11:42
Official
Good day Ms Sacco. We are disappointed to hear about your service experience. Please send us a private message with our client's contact number and either our client's policy or I.D. number so that we can get the correct team to be in contact with you, as you mention that this is a third-party claim.
Kind regards,
The Auto & General team
MS
Marguerite S's updateReviewer Update
17 Dec 2022, 10:13Wow, another week and no word from your agents. I was told I'd hear from someone within 2 to 3 days. I have vehicles that I cannot get onto my property due to the gate being broken. At night I have to walk alone to my house, from where I've parked, sometimes in pitch dark with loadshedding. If those vehicles get broken into, or something happens to me or my daughter walking to and from our cars, I will be claiming against you. I cannot understand why this is taking so long. No insurance company I have dealt with in the past has been this bad.
MS
Marguerite S's update17 Dec 2022, 10:13
Reviewer Update
Wow, another week and no word from your agents. I was told I'd hear from someone within 2 to 3 days. I have vehicles that I cannot get onto my property due to the gate being broken. At night I have to walk alone to my house, from where I've parked, sometimes in pitch dark with loadshedding. If those vehicles get broken into, or something happens to me or my daughter walking to and from our cars, I will be claiming against you. I cannot understand why this is taking so long. No insurance company I have dealt with in the past has been this bad.