Very unhappy

I received a quote from the company (Which I did not request) and then someone else phoned to add another policy onto the main policy.

When I phoned to cancel the policy (before any payments were to go off), I was not informed that I need to cancel the addition separately. So that premium went off my bank account.

I phoned and emailed last week to enquire and got NO response from VirSeker.

When I phoned again today, I was informed that I had to cancel the additional policy separately as it is not seen as part of the main policy (so why does both have the same policy number then????)

They will cancel my policy now, but will not refund me for services never wanted?