Verseker after 10days no reply?

I had a vehicle accident 05/05/2023. The only feedback was that they will prepare my vehicle. I requested a Assessment Report , whereby I have not received any no info of the valued damage , the panel beaters the any feedback with regards to the time it will take. How ever they indicated according to my last review they are waiting for my monthly payment before they can proceed, I have been paying my insurance since day one of my agreement , plus prorata. It seems they don't have a clue what to do. I would not recommend them at all. Not even to my enemies. Imagine 10days since my accident no feedback?? How bad is that? Very disappointed.