UNSATISFACTORY CLAIMS SETTLEMENT PROCEDURES

My cellphone was ******, I did everything to enable me to claim.Although feedback was given on the same day, i was told I will get a voucher within 3 working days.

Today is the 5th day, apparently the courier company cannot get hold of me although the phone i am borrowing is always on, no missed calls nothing.

Yet the only thing Virseker does is to Email the company, Thats it, I as the client must wait, no matter how many calls, Just an email to the courier. This is very unprofessional,

Solution: Pay the money into my bank, I have to in anycase send proof of purchase and photos.

I want the voucher or funds befor 14:30 today