Unrealistic settlement of claim, exceptionally poor service - Virseker

There was an incident whereby the lady who's car rolled into us claimed with her insurance - Virseker - in order to repair the damages on our car.

1. They took a month to provide us with a letter stating they will pay us out R4,743 and that we preferred the pay-out which we never said. The damages to the car we got a quote on the repairs for R20, 461.

2. When follow ups are done via email, you maybe receive a response on your forth email if you are lucky. You have to phone numerous times with no definite answer.

Very very poor communication, exceptionally long turn-around time, unrealistic and unfair settlement of claim.