Unprocessed Claims

I have been trying to get a 3rd party claim processed for almost a month now. I have called and spoken to numerous operators about 6 times with the case/claim number that your client opened, reprocessed the claim several times and have been told to wait for a call back to take the next step in getting my car repaired. I have not to date not received a single call back from Virseker. This is appauling service. Please advise when I can expect to proceed with getting my vehicle repaired or do I need to continually call the company in my own capacity to try and get the ball rolling?