Unfair practice and Failure to follow up

i am currently having the most horrible experience in attempting to claim from VIRSEKER insurance company. my third party claim is currently taking in excess of two weeks to resolve, they only respond when I prompt them for a response. furthermore the settlement amount they offer is based on their repairer and not mine. since when am I subject to their terms and conditions as I am not a client of theirs but rather have been inconvenienced by their client.

I have meticulously looked after my car and now must have it repaired with non OEM Parts because that is their policy.........Yet VIRSEKER will not be upholding my vehicle warranty as a result, I feel this is ********* behaviour on the part of this company despite what the Ombud says due to the fact that the required part is manufactured directly by the car manufacturer and available in South Africa. I am not enriching myself in any way as a result, I have even gone so far as to obtain a cheaper quote for the part required............... Calls to the Telsure department who are to be dealing with me go unanswered and I am left with a damaged vehicle while the matter drags on.

highly unprofessional on the part of both companies and also a further inconvenience to me.......... if this is how you treat clientele than I ma glad to not be insured with this company.