Two months since the claim and still no feedback.

I had an accident with my vehicle on the 8th November 2025. After reporting it to Virseker on the 10th OF November 2025, I had to follow up numerous times to get feedback. It was only when my brother called on the 27th November 2025,and made some noise, that they informed me of what Panel beater I had to take it to. I contacted the panel beater and when I took my vehicle in , I was informed that there will be an additional claim and it would be submitted to Virseker. In On the 7th Of January 2026 I contacted the Panel Beater again and he informed me that the vehicle would be written off, and that Virseker would contact me. Sind then I have been contacting Virseker and was told by Valintino that the lady who works with my claim is off sick and that I will have to wait for her return. Valintino did confirm that the Vehicle was written off, but could not give me any additional information. It is now two months since the accident and Virseker has made no effort to contact me and inform me of the progress. I have to pay my premium , even if I am sick, but they cannot function if one person is off sick, and I am expected to wait without a car for two months. Virseker kan hulle beter doen as dit?