Think twice before moving your insurance to Virseker

The kids had a car accident on the 1st of November 2025 which was reported on the Monday 03/11/2025. Things went great until a panel beater was appointed by Virseker on 05/11/2025. The net 2 weeks I kept calling the panel beater who never received instructions from Virseker. So I started calling Virseker who considered the claim completed on 05/11/2025. Eventually on the 26/11/2025 we were instructed to take the car to the panel beater. On the Friday we received a sms that the car was in stripping to check for unseen damages. On Monday the 1st of December I received a call from the panel beater informing me that the vehicle was s****ped due to additional damages and that I had to inform Virseker to come and remove the car from their premisses as it was already stripped. So I phoned them about the call but they did not seem to be aware and referred it to the assessor. So I followed up on 04/12/2025 and was told that I will receive a mail. I followed up every second day with the same reply. On the 9th of December the operator was much more helpful and she send the mail that I was waiting for, informing me that they can only complete the claim if the receive the necessary paperwork. After they receive it the claim will take 2-6 days to complete. So the documents were dropped by the courier on 11/12/2025. All the time since 26/11/2025 we were renting a car for R350 per day. So from the 15th I started phoning every other day as we needed they pay out to buy another car, all the while renting a car at R350 per day. That pay out finally came trough during the night of 23/12/2025. I feel this was unacceptable, also I was the one contacting them pleading for mail/call backs. You never get the same operator and you can never speak to the same operator as apparently they can not transfer calls. We should never have left our previous insurer as the money we saved was definitely not worth the service we received.