They just don't have the capacity to deliver. Don't use them!!!!

There is very little I regret in my life, (I can count it on one hand) But joining Virseker is one of them. It’s all empty promises when you sign up with them, So, I have put in a claim for my car (Ford). And on the 17th of April they came and collected it and that same day I also cot my hire car from them, and that basically that, after that they just don’t care, can’t communicate, can’t get things done. As far as my understanding, a Chantel Jacobs was working on my case When I put in the claim, I explained everything and told them everything. Witch after that the assessor phoned me and I explained the problems to him as well. So, 2 weeks into the repair, I Phoned the mechanic (Autocare Vanos Tech) just to find out that they are not even looking at the problems I reported and they are not even aware of those problems. I have wasted I ton of airtime phoning the mechanics and Virseker trying to sort out their mistake and every day it’s the same problem and the same empty promises, and they will get back to me. I have made multiple comments and request if the current mechanic can’t fix the car, then send it to another mechanic, we are going for month 2 now and still nothing. On the 7th of June the hire car will return and I was told they will not extend it ant further. Now we are at that point where I considering getting lawyers involved.