The lady that helped me (I forgot her name, I do apologize) have an amazing laugh

The lady that helped me (I forgot her name, I do apologize) have an amazing laugh. As weird as this may sound, her laughing and talking to me like we are two humans instead of her being a robot made the experience a lot better. I was going to cancel 200percent because of the poor services I received before but because of her I will be staying on for now. She was also knowledgeable and just overall qualified and did her job brilliantly.