Terrible service

Claim reference number: ********** 67/1

I submitted a claim in February 2018 which was approved by Virseker. I took my car to the panel beaters as instructed by Virseker some months later because they are that busy. After booking in my car I was told by the panel beater that Virseker would not import or order the necessary new parts and would look for old parts so I had to collect my vehicle again. After some more time I was told by the panel beater that the second hand parts were defective and that they were in talks with Virseker to try and get the new parts that would have to be ordered from Germany. Once that was finalised I waited some more weeks before the panel beater phoned and told me they have the parts. I took my car in again and after a few days the phoned again and said the parts are incomplete and would have to order more parts from Germany. They told me they would phone back as soon as they get them and that I could collect my car again in the meantime. No one phoned back. Upon checking the claim status Virseker changed it to complete. So since February till now my car is still not repaired. I ask myself now what am I paying Virseker for each month?