Take and take why don't you???????

So in April a hijacker hit my car and I have to pay everything myself how do I get rewarded by upping my policy - emails sent complaining but NO response from virseker - VIRSEKER SAL ONS JOU UIT BUIT - has to be there new motto - in fact I think all insurance companies are not there for customers but rather for themselves- due to a hijacker I loose all the way - there's no clause in any policy to protect you against them - Ask for help all they will say is THATS WHAT YOU SIGNED UP FOR-