Slow and Pathetic

I had the unfortunate opportunity to have to deal with them on my parent's behalf. My mom's PC was struck by lightning during a heavy storm in January. 6 weeks later we still have not reached an amicable solution, not to talk about the fact that they take forever to respond, because I had her PC custom built for her and Virseker wants to replace her PC with a cheap built in that can't compare at all to what she had. What happened to the customer has to be placed in the same position as they were before? Especially when the total value was fully declared and insured.