shocking

In September I put an application through for paint damage on the front lower part of the bumper Two weeks later I had to phone in to ask the progress of the claim just be told it was rejected as I was trying to claim additional damaged that was outside the Value added agreement I contacted Virseker and lost my cool completely as I only claimed for the painted part and not the plastic upper part of the bumper as this falls outside the agreement This item I was planning on purchasing from Kia I am very well aware that one can only claim for paint damaged and scratch damage therefore this item was not in my original claim when I phoned in So someone has purposefully included this item into the claim just to get my claim rejected I do understand that this is the standard and norm within the short term insurance industry not pay out and trying as much as they can to reject claims. At least they could have contacted me and discuss the matter but then one can expect that they are not really interested I can also understand why the short term insurance has such a bad reputation and most of them are below the industry standard Do Virseker really think I am trying to commit insurance ***** and trying to claim something I know will be rejected Guess what my adverti*****t will now be to other people asking for some suggestions