Satisfaction with service from Virseker

I contacted Virseker to cancel a value added policy with them. My call was answered by Etitia Abdull, who was very friendly. She asked what my needs were and when I informed her, she first requested whether I was satisfied with my Short Term Ins with them. I informed her that I was retiring on 31/5/2023 and that I was looking around for short term insurance that was more affordable. She then immediately went into my profile and informed me that she would see what she could to to make it more affordable. She then informed me that they would be able to reduce my installment by a good amount, which is within my budget, and I opted to keep my insurance with them.