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Carin H
1 reviews | Active since Oct 2020
15 Oct 2020, 19:47
Poor service (ie no service)
My husband accidentally bumped into our neighbor's car at our flat. No damage to our car but some damage to her car. We registered a claim on the first working day after the incident. It has been one month and one day and we have not had a successful outcome. We have followed up 3 times, escalated to a "manager" and still no news that the car can be fixed. Really disappointed with the lack of service.
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Replies (3)
Virseker's replyOfficial
15 Oct 2020, 20:04Good day Carin,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will contact you tomorrow.
Kind Regards,
The Virseker Team
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will contact you tomorrow.
Kind Regards,
The Virseker Team
Virseker's reply15 Oct 2020, 20:04
Official
Good day Carin,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will contact you tomorrow.
Kind Regards,
The Virseker Team
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will contact you tomorrow.
Kind Regards,
The Virseker Team
CH
Carin H's updateReviewer Update
16 Oct 2020, 09:41Today Virseker claims that they did ask for appropriate documentation on 1 October 2020. This is two weeks ago. One would think that a person would follow up. The documents were send by the way - apparently to a wrong number - which was supp**** to us by Virseker!
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Carin H's update16 Oct 2020, 09:41
Reviewer Update
Today Virseker claims that they did ask for appropriate documentation on 1 October 2020. This is two weeks ago. One would think that a person would follow up. The documents were send by the way - apparently to a wrong number - which was supp**** to us by Virseker!
CH
Carin H's updateReviewer Update
18 Nov 2020, 14:24Two months after we logged a claim at Virseker and still no resolution!
CH
Carin H's update18 Nov 2020, 14:24
Reviewer Update
Two months after we logged a claim at Virseker and still no resolution!