Poor Service from Virseker

I recently lodged an insurance claim with Virseker for ****** goods. As part of the process, I was required to submit quotations for the replacement items. I promptly provided the first quotation and informed them via email that I was still awaiting a second quotation for another item.

Unfortunately, without acknowledging my email or considering the second quotation, Virseker processed and finalized my claim prematurely. This has left me in a frustrating situation where I now have goods that I cannot use because the second item was never taken into account.

I expected a more thorough and professional approach to handling my claim, ensuring all necessary quotations were reviewed before finalizing the settlement. This oversight has caused unnecessary inconvenience and financial strain. I urge Virseker to improve their claims handling process and communication to prevent similar issues for other customers in the future.