Poor service delivery on motor repair

My vehicle was reported to Virseker to be repaired in beginning of February 2015. The process was slow and the repair appointment only made in March. Close to the appointment date Car Style the panel beater shop phones me and tell me that they need the excess paid before the part can be ordered, which is new to me due to the insurance suppose to give the gaurantee for the repair.<br> <br> Then they tell me the parts will be delivered, but only be there 15 days later. I tried getting correspondance from Virseker regarding this, but the contact Christoffel Du Toit reads my email, but does not reply. Finally they said I must bring the car on the 2oth of April and low and behold they send me email saying they are closed for the next week and can only move the appointment to 4 May 2015. <br> <br> The service Virseker is giving along with their recommended repair centre is pathetic. Will look at moving Insurance once I get this sorted. Still no reply from Virseker regarding any updates or assistance.