Poor Insurance Company

I had 4 policies (4 properties building insurance )with Virseker since 2015, at first their premiums were good but it did escalate rapidly. I claimed for a geyser leak on one property in January which took them 5 days to replace and connect the new geyser. I have only received compensation for additional damage yesterday the 23rd March. Unfortunately I got another geyser that burst at another property of mine on the 5th March, this time it took them 7 days to replace and connect electricity. The replacement geyser was put down on the cement walk way next to the house and not put back into the roof nor put onto a stand outside the house. The pipe work is a sore eye as it is skew and are kept apart with a stone. I am still waiting 24th March for the accessor to come and look at the additional damage to the ceiling. Virseker advertise and even their logo promotes "Jou Versekering, jou memse, jou taal" but if you phone them you speak to an English person 90% of the time and that is someone from Auto & General. I stay in Ellisras and the contractor that they use ":Fogi and more specific Strijdom Loodgieters: come from Polokwane which is 280km away, no wonder there are issues when it comes to claims. We do have plumbers and electricians in Ellisras. I did complain and subsequently cancelled 3 of my policies but now get called from their client department as well as dispute department with similar questions, don`t they talk to each other or discuss complaints over a table. No one seems to know what the other is doing and in the meantime the client is suffering and they are losing clients.