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iva-nk iva-nk

1 reviews | Active since Mar 2012

04 May 2016, 05:01

Paying for tracker for a year after Virkerer Cancelled it without me knowing

I have made numerous attempts to get some feedback on my issue with virseker and they always say they will get back to me but never do, they never reply to emails and never call back when they say they will. More than a Year ago Virseker Cancelled my tracker contract without me knowing, and kept on charging me for it, my policy states that I do have a tracking device, witch means If my car got ****** during that time Virseker would not have pay out my claim, all I want is to get the money back that I pay for tracker while I never had it, I have been trying to get this resolved for almost 3 months with no results or feedback...

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Replies (3)
Virseker
Virseker's reply04 May 2016, 17:42
Official

Ons neem kennis van jou klagte. 

Jammer vir die ongerief wat veroorsaak is, ons sal die saak ondersoek en jou voorsien van terugvoering. 

Groete, 

Die Virseker Span

Virseker
Virseker's reply05 May 2016, 11:28
Official

Terugvoer:

Soos met Dorothy bespreek bevestig ons dat n terugbetaling vandag goedgekeur is en dat die fondse binne n tydperk van drie dae in jou rekening verskyn.

Ons is jammer dat jou klagte nie vroeer om afgehandel is nie, ons sal die diens aspek op n interne basis aanspreek. 

Ons nooi jou uit om Dorothy te s***el indien jy verdere hulp verlang. 

Groete, 

Die Virseker Span.

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iva-nk iva-nk's update05 May 2016, 12:19
Reviewer Update
Baie dankie vir die goeie diens wat ek op die klagte ontvang het.