PAY BACK MY MONEY TODAY

Received a call from the call centre on 11 February 2025 about a Regsbystand en Persoonlike ongeluks plan. Told the person that I spoke to that I can’t confirm that day I will take the plan as I want to discuss it with my husband first. Called Virseker back the next day and asked if the Regsbystand plan will cover us if we have a current case that is in the system where a person is owing us a large amount of money, and the person said no it won’t because it is already in process. Told the person then we are not interested in the plan and they must please cancel it. Was told that he will email a cancelation letter. Never received the letter. Today 03-04-2025 they have deducted the amount from our bank account of a plan that I have cancelled on the 12-02-2025. Called the call centre again and asked why it was not cancelled when I called and got told DONT KNOW. Will only received the money back after 10 days. Easy to take the money but not easy to pay it back. On writing this review still no email was received.