Pathetic Service for Lightning Damage Claim!!!!

Worst Insurer for Service on Claims Ever!

Logged a claim on 02/04/2018 for Lightning damage.

Company who picked up the good to assess - terrible service, 2 hours late on 04/04/2018 and loaded my goods onto the back of a bakkie with no protection to cover TV and DSTV etc. units. The contracted company of Virseker is terrible and of low quality service.

On 05/04/2018 Virseker confirmed alarm quote is received and other quote will be received and feedback sent to me on 06/04/2018. NO Feedback thus far!!! No reply on email sent on 07/04/2018 either for feedback. No calls from Virseker, only emails, most unprofessional as one does not know what is going on! Feedback is said to be 48 hours after 04/04/2018, this is untrue.

My alarm was affected, thus my security affected and it takes this log for Virseker to approval a claim for my security as well! Terrible terrible as my security is affected. We all pay our premiums, but service lack is substantial for Virseker.

I want feedback and a telephone call with an email confirmation today for my claim, otherwise I will go to the Ombud.

Also as per my email on 07/04/2018 - I will not accept my good that was taken for assessment to be "fixed" due to the manor and unprofessional way it was taken for assessment and possible damage due to this being just loaded onto a bakkie without any protection to the items. It is appalling that Virseker want to "fix" these items and only provide a 3 month guarantee tho this, if it break again after 3 months, then I must pay again to fix this, after I had to pay an exuberant excess for this!!??? This is NOT acceptable. I pay a premium to cover my items in my house and do no accept this being "fixed" by an unprofessional SP from Virseker only providing 3 months guarantee to fix this. What kind of SP's do you use for your clients???

I want feedback today as the whole process has been over a week and this is NOT acceptable! If Virseker is so slow with this claim, how would you perform on a major event and the inconvenience thereof?

Virseker not a good insurer!

Jaco