Pathetic service

Most dissatisfying customer service I have experienced in my whole life. Spent R100's of Rands on calls and when asked to be called back, the response was...."we will see if we can call you back as we have a high income call volume". Everytime I phoned, I had to repeat my whole story from the beginning. An error was made on their side, and now I have to wait for a reversal payment until I can forward them a statement, which I can only get hold of at the end of June. I regret moving my insurance, and consider taking it elsewhere. When I asked to speak to a Manager or Senior person, I was told that they will forward my complain to them, which I am sure, never happened, as I never received an e-mail or phonecall from them as well. They are like "Brokers'' for Auto and General as well, which is where our policy is from. Well Auto and General, you are going to loose customers BIG TIME because of such service given by VIRSEKER, and other Insurance Companies as well. I am really so disappointed.