Pathetic service

Since 9 January I am trying to make contact with Virseker. I phoned , then an e-mail, they respond with normal , The load is high. I register on the website. They I suppose phone me 1x, I am a Senior Manager and cannot answer my phone any time. I respond. Saying your service pathetic. Now today an email I must phone you. When do you service your clients. I have a need.