Pathetic Service

I am very disappointed with the service that I received. I lodge a claim for my microwave valued now at R4000 on 13/11/2022. I was advised that I should pay an access fee of R3750.00. Pathetic! Sent an email to follow up with Anja and called again, First I was advised that my claim was approved for a 20litre Microwave and seconds later "Ek is jammer ek het verkeerd gelees" only to be advised that she is busy make contact. I logged into the portal only to see that my claim has been rejected. I am not sure if I want to continue with this company.