Outrages premium increase

Virseker increases your yearly premium by default with 25% per year. If you don't check it and contact them, the 25% will take effect. I have send and e-mail to there Head of Insurance, Ricardo Coetzee, and he did not even respond to my e-mail. People check your premium with Virseker else they will increase your payments with 25% After contacting them, my payment were dropped to 8%. They make a lot of money out of old people that are not so computer literate to notice the increase.