NOU NOU is te laat...

Burst Geyser.

Lodge a claim, was told approved for plumber to come and fix, just sorting out the payments. (on email)

Then: No that is not the case, we appointed another plumber, who did not show up, after he made an appointment to come just now.. and when called say can only come in a few days.

When asked to speak to Claims Agent, Anja Steynberg, was given her email, phoned, etc. NO RESPONSE.

Later another agent informed me that Anja made notes that the original quote was checked with another supplier (who knows who this is because he was not appointed) and his price was lower. So Anja in her wisdom decided to appoint this unresponsive plumber, who when he called had no idea what he was suppose to come and do.

So first I was apparently given an email not worth anything. Then I was appointed a useless plumber Then the claims agent is just ducking an diving

NOU NOU is te laat om julle kliente tevrede te hou...