Not getting feedback on my claim

I've bumped my car on Tuesdaythe 14th of July. I logged a call with Virseker on the 15th of July took my car on the 16th of July to Sectri for the quote. On Friday the 17th I received a call that the accessor is waiting for me at Sectri on which our appointment was for 2 o'clock. They phoned me around half past 12 I was still at work till that is why the appointment was for 2. Still haven't received any feedback. I have to phone everytime to find out what is going on. I have send 4 mails which nothing was answered as yet. The lady was on sick leave for 2 days which the claim stood dead still and no one did anything else on my claim. I can't see that the work must stand still there must be a back up to go on with the work. Everytime I phone its just a promise that they will phone me back which doesn't happen. Its been more than a week now and I don't have any information on how much the damage is or what is going to happen. I am very aggrevated because of no feedback. I moved to virseker because of being helped better and better service in my own language but are getting my doubts and starting to think it is better to move back to miway or anyone else for that matter.