No help relating to lockdown

So I called them to ask if they can please look at some relief based on the lockdown. I am told that they can only look at giving me a 10% discount on my vehicle as there is nothing they can do about the april premium and I should have called in before april to discuss it with them. Like we all knew that this lockdown was going to happen. So they are unwilling retrospectively adjust - so if I adjust now to reduce premium they will adjust my cover as well. HOW IS THIS HELP - Clearly no consideration. They will loose customers like this - people will vote with their money.