No after sale service

The worst service provider ever. Cannot call it a service provider as they do not provide any service at all. I took out business insurance with them in April this year. The first document I received was totally incorrect and not insured for what I requested. I could not get into contact with them as the telephone number I had, was not helpfull. I complained on facebook several times.

They advertise Jou mense, jou taal!! Well, I am Afrikaans speaking and I received a call from an African lady who is not Afrikaans speaking. She was, however, very friendly and helpfull and corrected the insurance document and supp**** me with an updated document. She said that she will be in contact with me again to sort out some other issues as she only wanted me to stop posting bad reports on their facebook page. That never happened.

I finally phone again last week to have the incorrect motor vehicle registration number changed to the correct motor vehicle registration number. I am still waiting for the latest corrected insurance documents.

Virseker does not provide what they promise. Your people, your language. How about service and actually addressing me in my language? I changed from my previous insurer because of the slogan from Virseker, promising me to communicate with me in my own language, which is not English, but Afrikaans. I really don't mind being called and assisted by an African lady, but their promise is "in my language". Then please, speak my language!