Never chose Virseker

I left my insurance where I've been for years after receiving a call from Virseker. They sure talk a good as insurers they are pathetic.

I would not recommend them at all. No service and useless when it comes to understanding.

According to them I am the first person to ever complain about them and the tipe of service they provide, but I read their reviews and was not surprised that I am not the first to complain. I lodged a claim... The next day I got a email form Marilize saying that she will be assisting me with my claim. She send me a list of things she needed for her to be able to assist me. There were 2 things I could not give her and this was things I said form the get go when I phoned in to start a claim. 1. A police report because there was none because there were no accident only a lot of potholes. 2. Photos of the damage because you can't see the damage on the suspension. It's a sound that you hear. Anyway I send her a email with what was required and stated that I could not provide her with those 2 things.I got a whatsapp from the assessor as she said in her email. He also asked for photos of the damage as well as a odeometer reading and a photo of the license disc. Again I had to repeat fir the 3rd time that the damage is not visible on photos... They immediately responded that they will contact Virseker to send a person to me to assist. Nothing hapend and no communication from Marilize followed. So I phoned... spoke to someone else... said I am still waiting for assistance. He said he wil leave a note. Stil nothing happened... I phoned again... The guy I spoke to tried to help wanted my car to be towed to a place where it can be inspected... I said he can give me a address and i will take my car myself. At firts he could not tell me where to take my car... i asked him if they work wil L&M bakwerke because the previous insurer worked with them and he said no a eventually gave me a place and said he made an appointment for me to see the assessor there. When I got there the next day... they not only did not know about me... they also informed me that assessors don't go out anymore. They themselves take pictures of the damage and send it in to Virseker... Again I explained that it is not visible on a photo... they then send me to Supaquick for a full suspension check. I had to sit there the whole day and wait to be helped as they were very busy. 5 min before closing they came to fetch my car. (For a full suspension check) They came out stating that they could not see anything wrong... and this after I told them when I got there that it is not visible you have to drive the car to hear it. So the guy drove the car heard the sound and booked me for a "proper check" So I went there again... after a whole day of waiting they phoned to say they can't find the problem but suspect the controle arm... They can't be sure because they have to take everything apart to get to the controle armes and then they will grind away on the controle arms and put it back... if the noise is gone then this was the problem but it will cost me close to R3000. I said I am not prepared to pay that amount of money and have them grind away on a important part of a suspension just to be sure and then pay all over again when a new part have to be installed. So I asked him for a letter about their findings... When I got the letter it was based on assumption that the parts is 'aftermarket" parts which does not fit correctly and due to this there is a noise and damage to the body... He made this assumption because I told him I installed new socks to see if that will take care of the noise. When it dit not.. I installed new shock mountings... this did not work either so I fitted stabilizer arms and it also dit not fix the noise.. so he took that and assumed it was the controle armes... I told him that the controle arms can not be aftermarket because I never replaced them... I am not even going into that argument... I then got a email form Marilize saying they are closing the claim due to the time frame and all relevant factors were not handed to the insurers in time.. So I a penalized because of poor communication from them and the incompetence of the people they send me to. I just have to add I told them what was wrong... because after all I tried to fix the problem and still not get the results I hoped for.. I took the car to VW and they inspected the car and gave me quotations for the car to be fixed so I supp**** the insurer with that when I started the claim. They just dit not accep it becaus3 it was not from their people. After much frustration I phoned Virseker again. This time it was me not lodging th3 claim in time an not complying... so I canceled my insurance. My biggest mistake was leaving my insurance company where I've been served well for many years an were I received only the best service to go to Virseker. Model of the story... don't let people sweet talk you into leaving what you have for cheap talk and no service. Anything to not pay out... very different from what they tell you when they want you as an client... because then they tell you they've got this exalent payout rate... What a bunch of bull!!!