Money back for the useless service

This verseker people law for all, they don't do there job, they phone you and in 5 sec they put the phone down, and then they email you to say they try several times to get hold of you, I give them a case to get my money back from a municipality, they just give me forms to fill in, and again forms but nothing happens after a month,,,? I go over to clientele legal and my case was resolve in a weeks time, I ask my money back from September, wait still for my money, they must give my money back with the start of my policy, because they are useless, the lady name is Rene Cupido, they give my case to a lot of people but she was the last one, got proof