Lack of communic / disagree with outcome of claim

In Oct 2014 A lady treated a busy intersection on Hendrik Potgieter as a stop. When my husband changed lanes with the flow of the traffic, careful as always, she was standing motionless and he bumped into her. She repeatedly apologized for causing the accident. We received positive verbal feedback from Virseker that we will most likely get our money back, but no further communication was entered into by them. Upon my telephonic enquiry, a junior clerk informs me that the case was closed ages ago due to my husband was negligent. With all due respect, this lady caused the accident, admitted it, and cost us thousands in the process. There was no communication from Virseker to update us during this process. We were not informed of the decision, neither was the reasoning behind it explained to us. I don't agree with this decision, neither am I satisfied with the service we have received. I am extremely wary of any future claims, should the need arise. This was a very disappointing experience and I would recommend Virseker with caution.