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Mienke M

1 reviews | Active since Jul 2025

15 Mar 2026, 19:01

Just taking money as they pleased

I can not state my frustrations anymore that I have with Virseker. I have to phone in often for my money back. At the beginning of this year is cancelled one of my premiers by them. For 2 months it has been going great but on the 15th of March 2026 they took that money out of my account and this is not the first time it has happend. The first time they tried and bull**** me by telling its my fault and after telling them go and listen to the phone call recording then all of a sudden they are sorry, i can guarantee you its going to happen again if i phone them tomorrow. The car insurance department is great but the other departments is absolutely sad with how they run things. Take better care of your clients then you won't loose some or get bad reviews. I am really disappointed. For the first time car insurance payer you guys are making it an awful experience.

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Replies (1)
Virseker
Virseker's reply15 Mar 2026, 19:09
Official
Hi Mienke,

We sincerely apologise for the frustration and inconvenience you have experienced. We understand how upsetting it must be to repeatedly follow up on refunds and to see a cancelled premium still being deducted from your account. This is certainly not the level of service we aim to provide, and we are truly sorry for the negative experience this has caused.

Please be assured that your feedback has been noted, and our team will investigate this matter thoroughly. We will review the cancellation details, the deductions made on 15 March 2026, as well as the previous interactions you mentioned, including the call recordings, to understand exactly where the process failed.
We appreciate you acknowledging the positive service from our car insurance department, and we take your concerns about the other departments very seriously. Your experience is important to us, and we are committed to identifying the root cause to prevent this from happening again.

Thank you for bringing this to our attention. We value you as a client and regret that your experience has not reflected that. Our team will be in contact should any further information be required during the investigation.

Kind regards,
Virseker Team