Insurance problem Virseker

Today i want to express my problem with Viserker we are having endless problems with them they promise they will get back to us but no one does. Our alarm system has been out since New year due to bad weather we reported it but every time we phone we get a different story. Jean Van Niekerk our administrator is never available and also does not come back and so constantly have to send messages via call centre and that is also not working meaning no one takes heed of our queries.Please Virseker live up to your adverts