I have had an inquiry pending for the past fifteen days

I have had an inquiry pending for the past fifteen days. I made several phone calls and awaited updates, but to no avail. Today, I called once more and was on the verge of frustration due to the repetitive nature of the responses, where they promised to return my call but failed to do so. However, my experience changed when I spoke with Neal Titus, who not only provided assistance but also returned my call and offered a clear answer to my inquiry. Thank you, Neal; I am truly impressed.