HONESTY / INTEGRITY IN THE SHORT-TERM INSURANCE INDUSTRY

I am in need or urgent assistance with regard to a claim submitted on 12/02/2025 after an incident in JANUARY when one of their clients rear-ended my vehicle. I have been in contact with them regularly, I have submitted evidence more than 20 times, I had to communicate with several individuals at several organisations and don't even know who the responsible person is at the moment to assist me. In the interim, my vehicle is getting additional damage due to the rainy weather i.r.o. rust and the "scratching" on my tyres. I want to add that my vehicle was brand new (2 weeks old) when the incident happened. They request more than once a week for evidence (more than one of these organisations), but it has been submitted over-and-over again. As of this morning, I had to respond once again and now my e-mails are rejected. They claim to have the assessment report, but I find it highly irregular that not ONE person has come to see me or my vehicle. Where did the assessment come from and who did it. Furthermore, I must do the continuous follow-up and call multiple people just to be informed that it is another organisation I must contact. I have several references and don't know which numbers or organisation to use (i.e. VIRSEKER : *** or ***TP1 / ***3# Auto & General Insurance Company Ltd / Telesure Investment Holdings : LGLTPPOLN:*** CLM:01 DOC:VY OPER:MA1297). Now I receive a response from another person indicating that suddenly all documents have been received and that I must please note that there is a waiting period of "30" days after receipt of documents. However, evidence shows that documents were provided on 12 February already, but now I must wait another 30 days as from today. I would have like to attach all my many, many e-mails begging for assistance or any attention to the matter at all with all my proof. Can you kindly assist with getting this matter resolved ?

Kind Regards,