NH
Neville H

1 reviews | Active since Jan 2010

07 Mar 2016, 10:34

Gatsakbonus

So comfortable taking your monthly premuim but when it came to pay out my \gatsakbonus\" you came up with the sorriest excuse i have ever heard of!!!!!! My vehicle was involved in a accident, a lady skipped a red light and hit my vehicle, it was a third party claim but i still report it to my insurance, Virseker, just report it not a claim!!!!!! Now that they have to pay out my outbonus they use the excuse that i put in a claim and that my outbonus will only be paid out in October 2019, but the laughing matter is that Virseker never pay a dime for any damage on my vehicle, instead they humiliate me after the accident last year to arrange for a rental car, that i had to pay for, and after 2 days they demand me to return the rental car because i am not claiming through my insurance!!!! Sorry but i never claim for any nitty gritty stuff, i was dissipointed and still are in Virseker and still waiting for them to phone me back sinse last week!!!!! Bad bad bad service from a insurance that \"speak my language\" go and check your records to see if any payment was made out for my vehicles damage or any other expensise!!!! Swak van julle wat kamtig ons taal praat!!!!!"

0
Replies (1)
Virseker
Virseker's reply10 Mar 2016, 15:21
Official
Hello Nevillehen,

Ons neem kennis van jou klagte.
Ons bevestig dat Dorothy jou ges***el het en die uitkoms van jou klagte met jou bespreek het.
Die insident was jy ons van verwittig het was nie veronderstel om jou gatsakbonus te be?nvloed nie.
Die fout was beslis aan ons kant en dit is reg gestel.
Ons is baie jammer vir die ongerief wat hierdeur veroorsaak is en nooi jou uit om Dorothy te s***el indien jy verdere hulp verlang.
Vriendelike groete,
Die Virseker Span.