1 reviews | Active since Dec 2015
Frustrating and Poorly Managed Claim
Terrible service and communication from Virseker (Auto & General). After a pothole incident on 2025/12/25, I submitted a claim and promptly provided all requested information. From 2026/01/07 onward, there were no updates at all from insurer, even though the vehicle was unsafe to drive with no spare tyre.
The call centre was ineffective — I was passed between agents every time and had to repeat the entire claim history with no clear answers or timelines. I only received a response after chasing them on 2026/01/12, when I was told the claim was settled and instructed to take the car to a panelbeater 53 km away, with no consultation or alternatives. This would mean a 53 km drive with a vehicle with no spare tyre, and 100 km+ round trips for any follow-up.
Completely unacceptable and shows a total lack of customer care.
Ons weet dit was nie die ervaring wat jy verwag het nie, en ons is jammer daarvoor.
Ons het u klagte eskuleer na die korrekte afdeling wat vir u kan help.
Groete,
Die Virseker span
Ons weet dit was nie die ervaring wat jy verwag het nie, en ons is jammer daarvoor.
Ons het u klagte eskuleer na die korrekte afdeling wat vir u kan help.
Groete,
Die Virseker span
Despite Virseker’s quick public response to my review, over 1.5 weeks later nothing has been resolved. There has been no meaningful communication or action to address the issues raised. The response appears to have been for appearances only, not genuine customer care.
Despite Virseker’s quick public response to my review, over 1.5 weeks later nothing has been resolved. There has been no meaningful communication or action to address the issues raised. The response appears to have been for appearances only, not genuine customer care.
Ons is jammer om te sien dat u klagte nog nie opgelos is nie.
Ons het u klagte na die korrekte afdeling eskuleer om vir u te kan help.
Vriendelike groete,
Die Virseker span
Ons is jammer om te sien dat u klagte nog nie opgelos is nie.
Ons het u klagte na die korrekte afdeling eskuleer om vir u te kan help.
Vriendelike groete,
Die Virseker span