Frustrated!!

We submitted an insurance household claim on 28 March 2019 and was informed by Alexandra Klein that the claim will be finalised by 6 April 2019 as she won't be available on the 1st and 2nd of April as she will be on leave. After numerous emails and phonecalls to her because of the claim still not being settled by the date of 6 April as advised by her, we eventually spoke to her manager on 09 April 2019 who advised us that she will ensure that this is sorted out within 24 hours. My husband called her today just to follow up on the status with Alexandra. She was EXTREMELY rude and asked him "hoekom bel jy nou alweer, dit is nog nie 24 uur nie" this is in poor taste and very unprofessional, I will gladly take my business elsewhere should this bad service continue.